Terms of Service

These Terms of Service ("Terms") govern your access to and use of the https://carolinas.dev website and the products and services offered by Carolinas Dev ("Carolinas Dev," "we," "us," "our"), including our AI-powered answering and virtual receptionist service (collectively, the "Service"). By accessing or using the Service, you agree to be bound by these Terms.

1. Acceptance and changes

By using the Service, you accept these Terms and our Privacy Policy. We may update these Terms from time to time. If we make material changes, we will revise the "Effective" date above and, where required, provide additional notice. Continued use after changes take effect means you accept the updated Terms.

2. Eligibility

You must be at least 18 years old to use the Service. If you use the Service on behalf of a business, organization, or other entity, you represent and warrant that you have authority to bind that entity to these Terms, and "you" refers to both you and that entity.

3. The Service

The Service includes the website, the AI-powered answering and virtual receptionist product, and related tools, documentation, and communications. The specific features, functionality, integrations, supported channels (voice, chat, messaging), and offerings may change over time without notice.

4. AI disclosure and how the Service handles calls

The Service uses artificial intelligence to handle calls, capture intake, schedule appointments, and route urgent calls. As a matter of operational practice today, our AI identifies itself as an automated assistant at the start of each call before any substantive conversation. Call handling, recording, and disclosure practices may vary by jurisdiction, customer configuration, and applicable law. We reserve the right to introduce additional or alternative call-handling capabilities over time, including hybrid human-AI workflows where appropriate and disclosed.

5. The Service does not provide professional advice

The Service captures information and routes calls. It is not a substitute for professional advice. Without limitation, the Service does not provide:

• Legal advice. Carolinas Dev is not a law firm. Nothing the Service does creates an attorney-client relationship.
• Medical advice or clinical triage. True emergencies are directed to 911; mental-health crisis calls are routed to the 988 Suicide and Crisis Lifeline. Carolinas Dev is not a healthcare provider.
• Tax, accounting, or financial advice.
• Insurance coverage interpretation or claim adjudication.
• Real-estate appraisal or property-value opinions.

Use of the Service does not establish a regulated professional relationship between Carolinas Dev and any caller or end user.

6. Your account and content

If we offer accounts or onboarding flows, you are responsible for the accuracy of the information you provide, for keeping credentials confidential, for all activity under your account, and for the configuration of your intake scripts, routing rules, and integrations.

You retain ownership of the information and content you submit through the Service ("Your Content"). You grant Carolinas Dev a worldwide, non-exclusive, royalty-free license to host, process, transmit, display, and otherwise use Your Content as necessary to operate, provide, secure, and improve the Service, including to develop and improve our underlying models and analytics consistent with our Privacy Policy.

7. Acceptable use

You agree not to use the Service to: violate any law or third-party right; infringe intellectual property; harass, threaten, or defame any person; transmit malicious code; circumvent security; reverse engineer or scrape the Service except as expressly permitted; place auto-dial or auto-text outbound traffic that violates the TCPA or similar laws; impersonate another business or person; or use the Service in any way that creates material legal, regulatory, security, or operational risk for us or our other customers.

8. Fees, billing, and subscriptions

Where the Service is offered for a fee (whether one-time, per-call, per-minute, or by subscription), pricing, billing terms, payment methods, taxes, and refund eligibility will be presented to you at the time of purchase or in a separate order form or agreement. By providing payment information, you authorize us and our payment processor to charge applicable fees. Subscriptions may renew automatically until cancelled; you can manage or cancel as described at the time of purchase or in your account. Failure to pay may result in suspension or termination.

9. Third-party services

The Service may incorporate, integrate with, or link to third-party services (for example, calendar booking, voice and conversational AI providers, hosting, analytics, advertising, CRM, messaging, and payment processors). Those services have their own terms and privacy policies. We are not responsible for third-party services and we do not endorse them. Your use of a third-party service is at your own risk and subject to that provider's terms.

10. Intellectual property

The Service, including all software, text, designs, logos, and other content (excluding Your Content), is owned by Carolinas Dev or its licensors and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for its intended purpose. All rights not expressly granted are reserved.

11. Feedback

If you provide feedback, suggestions, or ideas about the Service, you grant us a perpetual, irrevocable, royalty-free, worldwide license to use them for any purpose without any obligation to you.

12. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, AND QUIET ENJOYMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR MEET YOUR REQUIREMENTS.

13. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL CAROLINAS DEV, ITS AFFILIATES, OR ITS PERSONNEL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, BUSINESS, OR GOODWILL, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE, WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS (US$100).

14. Indemnification

To the extent permitted by law, you agree to defend, indemnify, and hold harmless Carolinas Dev and its affiliates, personnel, contractors, and partners from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use or misuse of the Service; (b) your violation of these Terms; (c) Your Content; (d) your violation of any third-party right; or (e) your violation of any applicable law.

15. Termination

You may stop using the Service at any time. We may suspend or terminate your access to the Service, with or without notice, for any reason, including for breach of these Terms, suspected misuse, or for any business or legal reason. Sections that by their nature should survive termination will survive — including ownership provisions, disclaimers, limitations of liability, indemnification, dispute resolution, and general provisions.

16. Governing law and dispute resolution

These Terms are governed by the laws of the State of North Carolina, without regard to its conflict-of-laws principles. The exclusive jurisdiction and venue for any dispute arising out of or related to these Terms or the Service will be the state or federal courts located in Cabarrus County, North Carolina, and you consent to personal jurisdiction in those courts. Both parties waive any right to a jury trial. Any claim must be brought within one (1) year after it arises or be permanently barred.

17. General

These Terms (together with our Privacy Policy and any order form or other agreement we sign with you) are the entire agreement between you and Carolinas Dev regarding the Service. If any provision is held unenforceable, the remaining provisions remain in effect. Our failure to enforce a right is not a waiver. You may not assign these Terms without our prior written consent; we may assign them freely. There are no third-party beneficiaries.

18. Contact

Questions about these Terms: hello@carolinas.dev.
Postal mail: Carolinas Dev, 57 Union St S #1077, Concord, NC 28025, US.