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AI answering service · automated front desk

The front desk that never went home.

A voice picks up on the first ring. At 3am. In any language your callers speak. While you're already on the other line. It says it's an automated desk, captures what matters, books the appointment, and texts you the moment something needs you.

It's ··:·· where you are. Already on the next call.

A sample call being answered, transcribed, and turned into a booking.

Live call · Charlotte, NC · 03:41am

answering completed
  1. AI    Maple Plumbing — this is the automated front desk. What's going on?
  2. Caller My kitchen pipe just burst. There's water everywhere.
  3. AI    Okay, that's urgent. Is the main water shut off?
  4. Caller I'm trying to find the valve.
  5. AI    I'm dispatching a tech now. What's the address?
  6. Caller 1418 Brookfield Avenue, Apartment 2B.
  7. AI    A number we can text on the way?
  8. Caller 704-555-0144.
  9. AI    Sent. Tech is en route — ETA 18 minutes. You'll get a text in thirty seconds.

What it's capturing

Reason
Burst kitchen pipe
Triage
Emergency dispatch
Address
1418 Brookfield Ave, Apt 2B
Callback
(704) 555-0144
Tech ETA
18 min

Dispatched

03:42am · Emergency · Maple Plumbing · booked ✓

What you just watched took about 35 seconds.

Try it yourself — talk to the live AI receptionist.

Your turn · the line is open

Be the caller. Watch your business handle it.

Tap the button and talk like you'd talk to a front desk — “my pipe just burst,” “I need a dental appointment Tuesday,” anything. Watch what your team would receive on the other end as you speak.

Your browser will ask for microphone permission. Conversation is recorded per ElevenLabs' terms; consent disclosure shows before recording starts.

Need a scenario? Try one of these
  • “My kitchen pipe just burst, water everywhere. 1418 Brookfield, apartment 2B.”
  • “I need a routine dental cleaning, ideally next Tuesday afternoon.”
  • “How does your after-hours coverage work?”
  • “What does your service cost for a small law firm?”

That's how it would sound on your line. The next call might be a midnight burst pipe, a new patient, a quote request, or a tenant locked out. Same desk. Same hour.

When the call is hard

The happy path is easy. We design for the rest.

Most demos show a polite booking. Real phones get angry callers, off-script questions, three requests in one breath, and the rare 911. Here's what the desk does when the call goes sideways.

The angry caller

Caller “You're a robot. I want a real person.”

It tells the truth, holds the call, and pages you.

It confirms it's automated, captures the complaint in the caller's own words, and texts the owner the second the call ends. No pretending. No looping a frustrated person back through menus.

Off-script question

Caller “Do you do veneers? What's the cost?”

If your script doesn't cover it, it says so.

It does not invent answers, quote fees you haven't approved, or improvise medical or legal judgment. It takes the message, books a callback, and the answer comes from your team.

Three-in-one request

Caller “Quote for new gutters, clean the existing ones next week, and check the chimney.”

It captures all three as separate items.

Books the cleaning into the calendar, routes the quote request to your sales line, and tickets the chimney inspection — without making the caller repeat themselves.

The 911 case

Caller “There's smoke coming from the furnace.”

It directs to 911 first. Notifies you second.

For medical practices, mental-health calls route to 988 with a documented handoff. Industry compliance (HIPAA-aware intake, UPL-safe legal scripts) is configured at onboarding, before any live call.

Three moves. Usually the same afternoon.

  1. 01 · ~5 minutes

    Forward your number.

    We give you a clean line. You forward yours to it from your phone's settings. No new hardware, no app for your staff, no contract for your carrier to argue about.

  2. 02 · ~30 minutes

    Tell it your front-desk script.

    The questions you'd ask, the calendar it books into, the line it forwards true emergencies to. We set it up in a 30-minute call; you approve every line before it goes live.

  3. 03 · tonight

    It's answering tonight.

    First night, the call also routes to your phone so you can hear it. After that, it's just the desk. You see every call and every booking in a daily summary.

The cost of the desk going home

When the lights go off at 5pm, what does it leave on the table?

Your call volume × the share that arrive after-hours × what one customer is worth to you. We don't invent the multipliers — you set them. The math runs in your browser; nothing leaves it.

Your numbers

calls

Incoming calls your business gets on a typical business day.

%

Share of incoming calls that go unanswered (voicemail, after-hours, busy).

%

Of the calls you DO answer, the share that become a paying customer.

Typical revenue from one new client or job ($).

Estimated revenue lost to missed calls

$0 /month

Roughly 0 missed new-customer calls a month · about $0 a year.

AI receptionist vs. hiring a receptionist

Hire one in-house receptionist
~$3,100/mo

Median base wage only (24% week coverage). Add payroll taxes, benefits, PTO, and training. Covers business hours — not nights or weekends.

Always-on AI front desk
A fraction of one salary · 24/7 · no surge billing

Answers every call — nights, weekends, and while you’re on another line. Discloses itself as automated. We lock your exact number on the demo, based on your call volume.

Receptionist base wage: median $37,230/yr ($17.9/hr). Source: BLS Occupational Outlook Handbook, May 2024 . We quote your specific number on the demo — typically a fraction of one receptionist's salary.

How we calculate it: missed calls per month = calls per day × business days (22) × percent missed. Lost monthly revenue = missed calls × booked-conversion rate × average value of a new customer. We assume a missed call converts at the same rate as an answered one — a conservative assumption, since a caller who reaches voicemail rarely calls back. Adjust the inputs to match your business; the result is an estimate, not a guarantee.