Privacy Policy

This Privacy Policy explains how Carolinas Dev ("Carolinas Dev," "we," "us," "our") collects, uses, shares, and protects information when you visit https://carolinas.dev, interact with the AI receptionist on our website, or use our answering service. It also describes your choices and rights.

1. Information we collect

We collect information in a few ways. The categories below cover both what we collect today and the kinds of information we may collect as our products evolve.

Information you give us directly

• Contact and identifiers: name, email, phone number, business name, address, and other details you enter into forms (e.g., when booking a demo, contacting us, or signing up).
• Commercial information: records of inquiries, demos booked, contracts entered into, billing details, and the products and services you've requested or used.
• Communications: the content of messages, calls, and emails you exchange with us — including voice recordings and transcripts of calls handled by our AI receptionist.
• Account and configuration: for customers, the intake scripts, routing rules, on-call lines, calendar integrations, and other settings that operate your service.

Information collected automatically

• Device and technical: IP address, browser type and version, operating system, device identifiers, language preferences, time zone, referring URLs, and similar technical data.
• Usage: pages viewed, links clicked, time on page, navigation paths, search queries on the site, and other interactions with site features.
• Cookies and similar technologies: see Cookies, Analytics, and Marketing Technologies below.

Information from third parties

• Service providers: our booking, hosting, voice, analytics, and marketing vendors share information about your interactions back with us (e.g., that a demo was booked, that a call connected, that an ad was served and clicked).
• Public and commercially available sources: business directory information, professional registries, or other public sources that help us verify and serve our customers.

2. How we use information

We use information to operate, secure, improve, and market our products. Specifically:

• Provide the service: deliver the website and the answering service, run demos, fulfill contracts, send service-related communications, and route calls per your rules.
• Improve and develop: analyze how the site and service are used, identify defects, test new features, train and tune our own AI models on data we are permitted to use, and build new products.
• Personalize: remember preferences, customize content, and tailor our communications.
• Security and integrity: detect, prevent, and respond to fraud, abuse, security incidents, and violations of our terms.
• Marketing and advertising: show you relevant information about our service across our site and third-party platforms, measure the effectiveness of campaigns, and reach similar audiences. We will not market to you in ways prohibited by applicable law.
• Comply with law and protect rights: meet legal, regulatory, and contractual obligations; enforce our terms; defend against claims; and protect the rights, property, and safety of Carolinas Dev, our users, and the public.

3. Cookies, analytics, and marketing technologies

Like most websites, we use cookies and similar technologies (pixels, tags, local storage, and SDKs). These technologies fall into the following categories:

• Strictly necessary: required for the site and service to function (e.g., session management, security, fraud prevention).
• Performance and analytics: help us understand how the site is used and how to improve it — including third-party analytics providers we may add over time.
• Functional: remember choices (e.g., consent preferences, the /build wizard's saved state) so the experience persists across visits.
• Marketing and advertising: measure marketing effectiveness, attribute conversions, retarget visitors, and reach similar audiences across third-party platforms — including third-party marketing pixels, conversion tags, and session-replay or behavior-analysis tools we may add over time.

We may add, remove, or change the specific cookies, pixels, analytics providers, and marketing technologies in any of these categories without revising this policy. Where applicable law requires consent (e.g., the EU/UK ePrivacy framework), we obtain that consent through a consent management interface before non-essential technologies load.

You can manage cookies through your browser settings and through our consent interface where shown. Disabling some categories may degrade site functionality.

Change your mind: if you previously accepted or declined our analytics consent and want to change your choice, use the link below. We honor Global Privacy Control (GPC) and legacy Do-Not-Track (DNT) signals automatically — if your browser sends either, we treat that as a decline and never load non-essential analytics.

Reset analytics consent and choose again

4. How we share information

We share information with the following categories of recipients:

• Service providers and processors that perform services on our behalf — including hosting, content delivery, customer support, billing and payments, communications, calendaring, voice and conversational AI, customer relationship management, analytics, attribution, advertising, anti-fraud and security, and any other suppliers, sub-contractors, partners, vendors, and providers we engage from time to time.
• Business and operational partners we work with to deliver, integrate, or extend the service, where the sharing is necessary or you have given consent.
• Advertising and analytics platforms, where we use them, for the purposes described in section 3. Some of this sharing may be considered a "sale" or "share" of personal information under certain US state privacy laws; see section 9.
• Professional advisors such as lawyers, auditors, accountants, and insurers.
• Authorities and others as required by law, legal process, or to protect rights, safety, and property; and in connection with corporate transactions such as a merger, acquisition, financing, or sale of assets.

We require service providers to protect information consistent with this policy and applicable law and to use it only to perform the services we engage them for.

5. International transfers

We are based in the United States and our infrastructure providers operate globally. Your information may be transferred to, stored, and processed in the United States and other countries. Where required by applicable law, we use lawful transfer mechanisms — such as Standard Contractual Clauses or recognized adequacy frameworks — for cross-border transfers.

6. Retention

We retain information for as long as necessary to provide the service, comply with our legal and contractual obligations, resolve disputes, enforce our agreements, and operate our business. Retention periods vary by data type and purpose and may extend beyond the period of your active use where required by law or our legitimate interests.

7. Security

We use reasonable administrative, technical, and organizational measures to protect information from loss, misuse, unauthorized access, disclosure, alteration, and destruction. No method of transmission or storage is 100% secure; we cannot guarantee absolute security.

8. Children

Our website and service are not directed to children under 16, and we do not knowingly collect personal information from children. If we learn we have collected personal information from a child without parental consent, we will take steps to delete it.

9. Your rights and choices

Depending on where you live, you may have rights regarding your personal information, including the right to access, correct, delete, port, restrict, or object to certain processing, and to withdraw consent. Where applicable, you may also have the right to opt out of certain disclosures considered a "sale" or "share" under US state privacy laws (including California's CCPA/CPRA, Virginia, Colorado, Connecticut, Utah, Texas, and similar laws), and the right to opt out of targeted advertising and certain profiling.

To exercise these rights, email hello@carolinas.dev from the address associated with your information, or write to us at the postal address below. We may need to verify your identity before acting on your request. We will respond within the timeframes required by applicable law. You may also designate an authorized agent to act on your behalf.

You can also limit marketing emails by following the unsubscribe link in any marketing message we send, and you can manage cookie preferences through your browser settings and any consent interface shown on the site.

10. Third-party links and services

The site may link to or embed third-party services (e.g., calendar booking, voice conversations, analytics, advertising). Those services have their own privacy practices and are not governed by this policy.

11. Changes to this policy

We may update this policy from time to time to reflect changes to our practices, our products, applicable law, or for other operational, legal, or regulatory reasons. When we do, we will revise the "Effective" date above and, where required, provide additional notice. Continued use of the site or service after a change takes effect signifies acceptance.

12. Contact us

For privacy questions or to exercise your rights:
Email: hello@carolinas.dev
Mail: Carolinas Dev, 57 Union St S #1077, Concord, NC 28025, US