Industry · Home services
Never lose the job to whoever picked up first.
An HVAC, plumbing, and home services answering service for the trades — every job captured, burst pipes at 2am, weekend AC failures, weekday quotes. Emergencies dispatched to your on-call tech; routine work booked into your schedule.
We capture the job, the address, and the urgency. Your tech does the work. · 30-min demo · no credit card · pricing is a fraction of one receptionist's salary.
Plumbing emergency · Burst kitchen pipe
- Caller Anya R.
- Job Burst pipe · water everywhere
- Address 1418 Brookfield, 2B
- Urgency EMERGENCY
Dispatched to on-call tech · ETA 18 min
Discipline
A missed call is rarely a lost message — it's a lost job booked by whoever picks up first. The Front-Desk Leak — in the trades it's the difference between a $1,200 job and a voicemail nobody returns.
How it answers
Every call is either a job or a dispatch.
We answer every call 24/7, capture the job, the address, and the urgency, then either book it into your schedule or dispatch it to your on-call tech in real time. The line doesn't go to voicemail and the homeowner doesn't dial the next contractor.
Job capture · routing
- Job type captured
- Address captured
- Access details captured
- Urgency triage captured
- Quote on the call never
- Diagnosis on the call never
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24/7 job capture
Every call answered live — nights, weekends, holidays. No voicemail.
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Emergency dispatch
Burst pipes, no-heat nights, lockouts — forwarded to your on-call tech instantly.
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Address-first capture
The first thing we ask is where. The tech is on the way before the call ends.
Tuned for your trade
A burst pipe is not a roof inspection.
The intake script and dispatch routing change by trade — emergency criteria, address-capture priorities, after-hours routing — configured per business before any live call.
Plumbing
HVAC
Electrical
Roofing
Locksmith
of calls to home services businesses go unanswered — each one worth roughly $1,200 in lost revenue.
Source: Invoca home-services research
From ring to handoff
Call to dispatch in under 60 seconds.
Greet the homeowner. Capture the job, address, and urgency. Either book the appointment or dispatch the on-call tech. Text the homeowner the ETA. Route a job summary to your team — typically before the tech is in the truck.
What it does
Built for the calls that decide the day's revenue.
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Emergency dispatch
Burst pipes, no-heat nights, lockouts — forwarded to your on-call tech with address, ETA, and contact.
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Job booking
Routine work scheduled into your dispatch system per your rules and territory.
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Quote-request triage
Non-urgent requests captured and routed to your estimator queue with details for the bid.
How it sounds
Calm when the basement is flooding.
Homeowners call panicked. The intake stays calm, captures the address first, dispatches the tech, and texts an ETA — without diagnosing the problem or quoting a price the tech hasn't seen.
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Address-first protocol
The first ask is where, so the tech is en route before the call ends.
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911 safety routing
Gas leaks, fires, smoke — directed to 911 first, then routed to your team.
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Speaks any language
Native-quality voice in any language combination your callers use. Pick the pair, we configure it.
What it never does
Safe routing. No work-order pricing on the phone.
The AI never quotes a price the tech hasn't seen — pricing decisions stay with you. True hazards (gas, fire, electrical) routed to 911 first; everything else dispatched per your on-call rules.
911 routing for hazards
Gas leaks, fires, electrical hazards — directed to 911 before anything else.
Quotes from your team
The AI never quotes a number the tech hasn't approved. Estimates come from you.
Configured per territory
On-call schedules, service zones, and emergency criteria set per business.
Get started
Two ways to begin.
On the web
Pick a time. Demo on a call.
A 30-minute call to walk through your dispatch rules, hear the AI handle a sample burst-pipe call, and lock pricing for your call volume.
Talk to sales
Multi-truck? Multi-trade? Multi-territory?
For multi-location operations, multi-trade businesses, or franchised territories, email directly and we'll line up the right conversation.
Common questions about home-services dispatch
Homeowners are used to a real person. Won't they hang up on an AI?
Three things to know. First, the comparison isn't AI vs. live receptionist — most home-services calls hit voicemail when the crew is on a job, and most homeowners just dial the next contractor. In practice the AI replaces voicemail, not a person, and the homeowner gets an immediate dispatcher who takes the address and routes the emergency. Second, the AI discloses it's automated in the first sentence — callers don't feel deceived; what people react badly to is AI pretending to be human, not AI being honest. Third, you can test it yourself: tap "Ring the front desk" on any page and listen. Thirty seconds of a real call tells you more than any pitch can.
Can an answering service capture jobs for a home services business?
Yes. Carolinas Dev answers every call 24/7, captures the job type, the address, and the urgency, and books the appointment directly into your schedule. It routes a structured summary to your phone in minutes, and forwards emergencies to your on-call tech or dispatch line — so a call becomes a booked job instead of a voicemail nobody returns.
What happens with an after-hours emergency call?
The AI follows your routing rules. A caller describing an emergency — a burst pipe, no heat in winter, a lockout — is forwarded to your on-call tech or dispatch line in real time, while a summary is still sent to you. You decide what counts as urgent and where it goes; the AI captures the details and dispatches instantly so the job does not go to the competitor who answered first.
Does the home services answering service work 24/7?
Yes — 24/7, including nights, weekends, and holidays, when emergency calls cluster and most offices send callers to voicemail. There is no voicemail mode: every call is answered, the job is captured, and urgent calls are routed to your on-call line, so a homeowner calling at 2 a.m. reaches a working dispatch instead of a recording.
Can it book appointments and dispatch jobs into my system?
Yes. After capturing the job and the address, the AI books the appointment into your scheduling or dispatch system per your rules, and routes a structured summary — job type, location, urgency, contact details — to your team. For urgent jobs it forwards the call to your on-call tech in real time rather than waiting for the next business day.